About PowerHouse
Delivering 5-Star Service Every Time Serving Naples, Bonita Springs, Estero, Fort Myers, Cape Coral, Sanibel, Marco Island, And Surrounding Areas!
Why powerhouse?
How We’re Different.
We are a rapidly growing and ever-evolving team of local, ambitious men and women. When growing, it is easy to get caught up in the day to day and forget what makes us, “us”.
That is why several years ago, when we only had twenty or so total employees, we cleared the schedule for a 3-day, “who are we” meeting.
After hours of instrospection and team-building exercises, we narrowed ideas down to five core values that will help us stay true to ourselves, and continue to service thousands of customers throughout the Southwest Florida region to our very best abilities.
Core Values
- Committed to Quality
- Heart of Service
- Consistent and Reliable
- People Over Profit
- Focused on Growth
you’re part of the family, too
Our Guarantees To You
At PowerHouse Home Service, we will always do our best to make any situation right. We do not preach perfection, we stand behind our mistakes.
Mistakes are what got us here. If you would ever like to hear about some of what built us (our mistakes), please feel free to contact us and we will put you in touch with a customer who can tell you the mistake as well as our solution.
Guarantees
- We stand behind our work with a 100% satisfaction guarantee.
- If you did not receive a price for your work before we began, your project or service is free.
- If our technician does not wear booties inside your home, your service is free.
you’re in good hands
Expectations
When you need a generator installation, electrical company, a plumbing company or any other home service provider, it can be nerve racking. We find it important to lay out exactly what to expect when you call into PowerHouse Home Services.
When you call in, you will be greeted by a customer service representative. The customer service representative’s job is simple, it is to place your service call or estimate on one of our certified technicians or managers (depending on the circumstance). After a time and date is set for your appointment, you will receive a confirmation email or text.
On the day of your appointment, your certified technician will call you 30 minutes prior to his arrival to ensure you know he is on his way. Your certified technician will be in a marked truck, with their vehicle in the street. The technician will greet you at the door to introduce himself.
After reviewing the challenge you are facing and listening to your needs, the technician will prepare your estimate(s) which he will review with you. With your permission, the majority of the service calls can be performed on site the same day. If it is a larger project such as a generator installation, your field manager will guide you through the installation or project process.
After the work has been completed, we are a COD company that will require payment upon completion.
Yes, it is that easy.
If at any time you feel that your experience was not what was outlined above, we want to hear about it.
Please email us at Management@Powerhouseswfl.com
